Ensuring Quality throughout the Customer Journey
We are developing a "model" that will ensure that quality of service is maintained throughout the customer journey from initial assessment and advice, through installation to aftercare service and follow up. This will draw upon best practice and will result in a number of "toolkits" that can be used to monitor quality of service.
Reducing
Fuel Poverty
We are working to find ways of reducing Fuel Poverty - which is a complex problem affecting a broad cross section of people – from low income working households to pensioners.
New ways of Financing Energy Efficiency
We are trying to stimulate new and innovative ways of financing energy efficiency improvements.
Smart Home
Energy monitoring
Utilising smart home energy monitoring solutions raises awareness amongst households of how much energy and what household devices are using energy. We are looking into these solutions.
Online Consultation tools
We are looking at innovative solutions that will enable a wider engagement of people in public consultations through the utilisation of online tools and social media.
Discover by
Public Transport
We are working on ways to encourage people to discover the countryside by using public transport.
Littleport Ice Stadium Project
We are looking into the feasibility of establishing an Ice Stadium in Littleport, Cambridgeshire on a historical site of Fen Skating.